Discover Curtains constantly strives to meet its customer needs. All the curtains, valances, and window toppers are tailor-made. With this in mind, we have designed our policies to meet the easy exchange process.
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we will replace items at no extra cost. Please notify us within 7 days of receipt of the order.
Items on which No return or Non-Refundable is exclusively mentioned in the description.
Items that are used.
Items received by you, meet the description of the product based on your order request.
Items lost or stolen after they are delivered to your shipping address. We are not responsible for packages, once they are indicated as delivered on your tracking link.
Curtain panel quantity is more than 30.
CURRENTLY WE ARE NOT ACCEPTING EXCHANGE REQUESTS.
You must open a return/exchange request within 7 days of the date of delivery.
We offer a free return or exchange shipping label for approved returns and exchanges.
All the refundable items return must be requested within 7 days of the date of delivery,
Please send us an email at email@example.com to initiate a return.
Enter your order number and term 'Return Request' in the subject line.
Upload pictures of the products.
Once your request is approved, you will get a confirmation email with return shipping guidelines.
We do not refund shipping fees.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org