Discover Curtains constantly strives to meet its customer needs. All the curtains, valances, and window toppers are tailor-made. With this in mind, we have designed our policies to meet the easy exchange process.
In the unlikely event that you receive a product that’s been damaged in transit or is defective, we will replace items at no extra cost. Please notify us within 7 days of receipt of the order.
What items are non-refundable?
- Gift cards
- Items on which No return or Non-Refundable is exclusively mentioned in the description.
- Items that are used.
- Items received by you, meet the description of the product based on your order request.
- Items lost or stolen after they are delivered to your shipping address. We are not responsible for packages, once they are indicated as delivered on your tracking link.
- Curtain panel quantity is more than 30.
Can the items be exchanged?
All the undamaged and unused products can be exchanged except non-refundable items. Your newly requested item's price total must be the same or more than exchanged item's price total. All the exchange requests must be opened within 7 days of delivery. Once the exchange request is approved, we will send you a return shipping label. After we receive your items, they will be reviewed for damages. If they are in good condition, we will let you know and consequently send you tracking no. of exchanged items after they are shipped.
How do I exchange?
- All exchange requests must be requested within 7 days of the date of delivery,
- Please send us an email at firstname.lastname@example.org to initiate an exchange.
- Enter your order number and the term 'Exchange Request' in the subject line.
- In the email, mention the link, name, and size of the product you are interested to buy.
- Upload pictures of the purchased products.
- Once your request is approved, you will get a confirmation email with exchange details.
What is the return/exchange request deadline?
- You must open a return/exchange request within 7 days of the date of delivery.
Do I have to pay a shipping fee for returns or exchanges?
- We offer a free return or exchange shipping label for approved returns and exchanges.
How do I return?
- All the refundable items return must be requested within 7 days of the date of delivery,
- Please send us an email at email@example.com to initiate a return.
- Enter your order number and term 'Return Request' in the subject line.
- Upload pictures of the products.
- Once your request is approved, you will get a confirmation email with return shipping guidelines.
Is expedite shipping fee covered in refund?
We do not refund shipping fees.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.
- If approved and if the request is about damaged goods received, then the refund will be processed within 10 to 20 working days after we receive and inspect your returned items.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.