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      1. What your return and exchange policy?

        Please visit Returns and Exchange for details.


      2. Do you provide custom sizes?

        Yes, we do custom sizes. 


      3. What is your shipping policy?

        Please visit


      4. How do I contact you?

        Email us at


      5. What payment options do you accept?

        We accept payment via Paypal, Visa, Amex, Apple pay, Discover and Mastercard only. We will be adding more options in the future.


      6. How do I cancel my order?

        You will have 24 hrs to cancel your order after placing your order. Please send us an email at with your order no. in the subject line.


      7. How do I track my order?

        After the order is placed, you will receive tracking no. with a link after your order ready to ship. Using that link, you can track your order.


      8. Is your store secure?

        Yes. We are sensitive to the privacy of the data of customers. We use secure socket layer (SSL) to encrypt the communication.


      9. In which countries do you ship?

        We are currently serving only in the United States and Canada (some territories). In the future, we will start providing our services in other countries.


      10. How many panels come in one order if Quantity=1?

      Price on the website is for 1 panel. If quantity=1 then 1 panel will come in one order. Select quantity=2 to order a pair of curtains.


      11. When will be your next promotion or sale event?

         We are always looking for opportunities to provide customers with affordable products. If your email address is subscribed, you will receive a regular newsletter about our products, sales, and promotions ahead of the time. You can also find that information on our website.


      12. I ordered wrong size or wrong color, what do I do?

       Don't worry we got your back! You can exchange items for same or more value. 


      13. Do you do custom colors and cloth splicing?

       We do custom colors and cloth splicing. If you want to splice 2 different color material together, we can do it. We can also customize laces and borders of the curtains. Send your inquiries to

      Checkout following example of spliced curtains

      Click on following link Ethan American Spliced Luxury Velvet Curtains: Peacock Green-Beige for product details.